Publication: FSC's complaints procedure crucial for credibility - A case study in Sweden with proposals for change
FSC's complaints procedure crucial for credibility - A case study in Sweden with proposals for change
| dc.contributor.author | Stedingk, H. | |
| dc.contributor.author | Mattsson, E. | |
| dc.date.accessioned | 2022-01-23T18:56:34Z | |
| dc.date.available | 2022-01-23T18:56:34Z | |
| dc.identifier.uri | https://open.fsc.org/handle/resource/794 | |
| dc.title | FSC's complaints procedure crucial for credibility - A case study in Sweden with proposals for change | en |
| dcterms.accessRights | Public | |
| dcterms.accessRights | Open access | |
| dcterms.bibliographicCitation | Stedingk, H., Mattsson, E., 2015. FSC's complaints procedure crucial for credibility - A case study in Sweden with proposals for change. | en |
| dcterms.issued | 2015 | |
| dcterms.language | en | |
| dcterms.license | Copyrighted; all rights reserved | en |
| dcterms.publisher | FSC Sweden | |
| dcterms.type | Report | |
| dspace.entity.type | Publication | |
| fsc.evidenceCategory | FSC impact-related | |
| fsc.focus.forestType | Natural Forest | |
| fsc.focus.forestType | Plantation | |
| fsc.focus.forestZone | Boreal | |
| fsc.focus.sustainDimension | Environmental | |
| fsc.issue.environmental | Biodiversity | |
| fsc.subject | Forests | |
| fsc.subject | Certification | |
| fsc.subject | Certification | |
| fsc.subject | Environmental issues | |
| fsc.subject | Forest governance | |
| fsc.subject | Legality | |
| fsc.subject | Social issues | |
| fsc.subject | Sustainable forest management | |
| fsc.subject | Tropics | |
| is.availability.fullText | Full text available | |
| is.contributor.funderType | Private funds (NGOs, companies, VSS self-funded etc) | |
| is.contributor.member | Forest Stewardship Council | |
| is.coverage.country | Sweden | |
| is.coverage.countryAlpha2 | SE | |
| is.coverage.countryAlpha2 | NO | |
| is.coverage.geographicLevel | Country | |
| is.coverage.latitude | 60.128161 | |
| is.coverage.longitude | 18.643501 | |
| is.coverage.region | Europe | |
| is.evaluation.collection | Interviews/surveys with certified entities and their representatives and workers/producers | |
| is.evaluation.counterfacts | Not applicable | |
| is.evaluation.dataSource | Independent researcher data | |
| is.evaluation.notes | This report produced by FSC Sweden describes the functioning of the complaints procedure within FSC. Based on three case studies in Sweden and Norway, the authors highlight shortcomings and advantages of the system. They also make some recommendation for improvement at both FSC national and international levels. | |
| is.evaluation.notes | Main shortcomings of the complaint procedure are lack of clarity of the complaint procedure, ambiguities among the various standards and procedures used by different certification bodies. It has also been reported that the high costs and time consuming procedures are drawbacks. | |
| is.evaluation.notes | It is highlighted that positive effects of the complaint procedure is to allow stake-holders to influence forestry, to increase forestry' companies sensitivity to other stakeholders' opinions. | |
| is.evaluation.notes | The authors propose the following improvements: more transparency in the complaints procedure, the inclusion of the type of information certificate holders should present on their Website to increase transparency, the coordination by certification bodies of how complaints are processed. | |
| is.evaluation.notes | It is also advised to increase clarity about possibilities and limitations of the procedure so complainants have realistic expectations. On the other hand complainants should be patient with the procedure and avoid putting pressure on the parties with public actions and risking undermining trust. | |
| is.evidenceSubType | Descriptive information - contextual and operational | |
| is.evidenceType | Descriptive information | |
| is.focus.products | Other forestry and logging | |
| is.focus.sdg | SDG 12 - Responsible Production and Consumption | |
| is.focus.sectors | Forestry | |
| is.focus.sustainDimension | Environmental | |
| is.focus.sustainIssue | Consumers and supply chains | |
| is.focus.sustainLens | Transparency | |
| is.focus.sustainLens | Audits and assurance | |
| is.focus.sustainOutcome | Sustainability Claims | |
| is.focus.systemElement | MandE outcomes and impacts | |
| is.focus.systemElement | MandE performance monitoring | |
| is.identifier.code | Impacts | |
| is.identifier.doi | http://dx.doi.org/10.34800/fsc-international636 | |
| is.identifier.schemeName | Forest Stewardship Council | |
| is.identifier.schemeType | Voluntary Sustainability Standards | |
| is.link.url | https://se.fsc.org/preview.fscs-complaints-procedure-crucial-for-credibility-a-case-study-in-sweden-with-proposals-for-change.a-811.pdf |