Processing Complaints in the FSC Certification Scheme

Author(s): FSC Global Development
Publication Year:
Publication Type: Procedure (PRO)
Source:
Code: FSC-PRO-01-008
Access to the Study:
Permanent Resource Identifier: Open link
FSC Resource Identifier:
Collections: Normative Documents
Abstract

This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.

Summary
Description
Citation
Download
  [en] FSC-PRO-01-008_V2-0_EN_Processing-complaints.pdf(487.81 KB)
  [es] FSC-PRO-01-008_V2-0_ES_Procesamiento-de-quejas.pdf(498.57 KB)
Access Rights:
Certification Body:
Version Number: 2-0
Name of the Company:
Sponsors:
License Code:
Relevance for FSC Standard Developers:
Submission Date:
Transition Date:
Review Year:
Effective Date: 2014-05-28
Sustainability dimension(s):
Topics:
Subtopics:
Subject Keywords: pro-01-008 procedure complaint
+ 9